Digital Delivery & Fulfillment Policy

1. Nature of Products & Services

Promise Technologies Pvt. Ltd. operates exclusively as a digital software and cloud service provider. All products and services offered through the Promise mobile application, website, or checkout portals are 100% digital goods.

2. Delivery Mechanism & Timelines

Digital fulfillment for all purchases is instantaneous upon successful transaction verification by our payment partners (Google Play, Apple App Store, Stripe, or Razorpay):

• Artisan & Masterwork Cosmetic Seals: Immediately upon successful payment authorization, the selected vector crest style is unlocked in your local app database and tied to your user profile. The seal is rendered on your screen in real time.
• Promise Pro All-Access Pass: Subscription entitlements (access to all handcrafted themes, acoustic soundscapes, and encrypted cloud backup) activate immediately upon receiving payment confirmation.
• Transaction Confirmation: A digital tax receipt and confirmation email are sent to your registered account email by the payment processor within moments of transaction completion.

3. Accessing Your Digital Purchases

All digital purchases are bound to your active user account or device installation:

• Across Multiple Devices: If you switch devices, reinstall the app, or upgrade your phone, you can restore your purchases instantly by opening Settings → Promise Pro → Restore Purchases.
• Offline Usability: Once unlocked, digital themes and soundscapes remain cached locally on your device for uninterrupted offline access.

4. Troubleshooting Delivery Issues

In rare situations where network interruptions or app store synchronization delays prevent immediate entitlement unlock:

• Step 1: Ensure you are signed in with the same Google or Apple account used during checkout.
• Step 2: Navigate to Settings → Promise Pro and tap Restore Purchases.
• Step 3: If your features do not activate within 15 minutes, forward your payment receipt or order number to our technical support team at support@sovereign-promise.app.

Our engineering support team investigates delivery synchronization tickets within 24 business hours and will manually reconcile any pending entitlement.

5. Contact for Fulfillment Inquiries

For questions or assistance regarding the delivery or fulfillment of your digital purchase, contact our fulfillment desk at:

Email: support@sovereign-promise.app

Corporate Office: Promise Technologies Pvt. Ltd., Bengaluru, Karnataka, India