Contact Us & Statutory Grievance Redressal

1. Corporate Entity Details

The Promise mobile application, web verification services, and associated software are developed, operated, and maintained by:

Legal Entity Name: Promise Technologies Pvt. Ltd.

Nature of Business: Digital Software & Productivity Services

Registered Corporate Office: Bengaluru, Karnataka, India

Official Web Portal: https://promise-app-bfdf0.web.app

2. Dedicated Communication Channels

We provide specialized email channels to ensure your inquiries are handled promptly by the appropriate team:

General & Product Support

For questions about habit tracking, mutual pacts, alarms, or technical bugs.

support@sovereign-promise.app

Response time: 24 to 48 hours

Billing & Purchases

For inquiries regarding subscriptions, receipts, refunds, or payment reconciliation.

billing@sovereign-promise.app

Response time: 24 to 48 hours

Privacy & Data Rights

For data export, erasure requests, or global privacy inquiries.

privacy@sovereign-promise.app

Response time: 24 to 48 hours

Legal & Law Enforcement

For formal statutory notices, trademark concerns, or court communications.

legal@sovereign-promise.app

Response time: Within 72 hours

3. Statutory Grievance Redressal (India)

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, Promise has appointed a dedicated Grievance Redressal Officer to address complaints concerning content, privacy, and service delivery:

Designation: Grievance Redressal Officer

Entity: Promise Technologies Pvt. Ltd.

Registered Address: Bengaluru, Karnataka, India

Dedicated Email: grievance@sovereign-promise.app

Statutory SLA: Acknowledgment within 24 hours • Resolution within 15 calendar days.

Please provide your registered handle (@handle), relevant commitment receipt ID, and a clear description of your grievance to ensure rapid resolution.

4. Account Deletion & Data Erasure

If you wish to permanently delete your account, handle reservation, and cloud sync records, you do not need to submit a support ticket:

Direct In-App Method: Open Settings → Privacy & Security → Delete Account & Data.
Web Portal Method: Visit our dedicated Web Account Deletion Portal to submit an erasure request from any browser.