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Cancellation & Refund Policy

Effective Date: September 26, 2026 • Version 1.0 • Transparent Consumer Protections

1. Commitment to Fair Commerce

At Promise, we believe honesty should govern our business transactions just as it governs personal integrity. We maintain simple, fair, and transparent cancellation and refund rules for all digital products, cosmetic seals, and Pro subscriptions.

Summary: Core promise tracking is free. You can cancel subscriptions at any time with a single tap in your device account settings. When cancelled, your Pro privileges remain active until your paid cycle concludes, after which no further charges are ever made.

2. In-App Purchases via Google Play (Android)

Subscriptions and digital seal purchases completed on Android devices are processed directly by Google Play Billing:

  • Purchases made within 48 hours: You can request a refund directly from Google by visiting Google Play Order History, selecting the Promise transaction, and choosing "Report a problem" → "Request a refund." Google automatically evaluates these requests based on Play Store refund policies.
  • Purchases made after 48 hours: If you experienced a technical issue, duplicate billing, or unauthorized charge after the 48-hour window, please contact our support team at billing@sovereign-promise.app with your Google Play Order Number (formatted as GPA.xxxx-xxxx-xxxx-xxxxx). We review all legitimate claims in good faith.

3. In-App Purchases via Apple App Store (iOS)

In accordance with Apple Developer Program policies, all financial transactions, billing records, and refunds for purchases made through the iOS App Store are managed directly and exclusively by Apple Inc.:

  • Promise Technologies does not possess access to your Apple payment credentials or transaction records.
  • To request a refund from Apple, visit reportaproblem.apple.com, log in with your Apple ID, locate your Promise purchase or subscription, and select "Request a refund." Apple's review team processes decisions directly.

4. Web Subscriptions & Direct Purchases

If you purchase a Promise Pro subscription or digital license through our official web checkout (e.g., via Stripe or Razorpay):

  • 14-Day Statutory Cooling-Off Period (Annual Plans): If you purchase an annual Pro All-Access Pass, you may request a 100% full refund within 14 calendar days of your initial purchase date by emailing billing@sovereign-promise.app.
  • Monthly Subscriptions: Monthly subscriptions are billed in advance on a recurring monthly cycle. Once a monthly billing cycle has commenced, that month is non-refundable, but you can cancel anytime to prevent any future renewals.
  • One-Time Cosmetic Seals ($0.99 & $1.99): Due to their instantaneous digital fulfillment, cosmetic seal designs are non-refundable once unlocked and rendered, except in cases of verified duplicate billing or technical malfunction.

5. How to Cancel Your Subscription

You can cancel your subscription at any time without contacting support or paying cancellation fees:

A. Canceling on Android (Google Play)

  1. Open the Google Play Store app on your Android device.
  2. Tap your profile icon in the top right corner.
  3. Tap Payments & subscriptions → Subscriptions.
  4. Select Promise: Everyday Integrity.
  5. Tap Cancel subscription and follow the on-screen confirmation.

B. Canceling on iOS (Apple App Store)

  1. Open the Settings app on your iPhone or iPad.
  2. Tap your Name / Apple ID banner at the top.
  3. Tap Subscriptions.
  4. Select Promise.
  5. Tap Cancel Subscription.

Upon cancellation, your Pro All-Access benefits will remain active until the exact expiration timestamp of your current billing period. Your account will then smoothly return to the free tier without data loss.

6. Refund Processing Timelines

When a refund is approved by our billing team or our payment partners:

  • The refund will be issued strictly to the original payment method used during checkout (Credit Card, Debit Card, UPI, Net Banking, Apple Pay, or Google Pay).
  • Funds typically reflect in your account within 5 to 7 business days, depending on your banking institution's processing cycles.
  • We will provide an official transaction reversal ARN (Application Reference Number) upon request.

7. Billing Support & Inquiries

If you have any questions regarding a charge, notice an unfamiliar transaction, or need assistance canceling an account, please contact our billing team before filing a bank dispute or chargeback:

Billing Team: billing@sovereign-promise.app

General Support: support@sovereign-promise.app

Response Time: Within 24 to 48 business hours.